Dear Headless User, due an unplanned deploy, testing on Headless may be affected with intermittent downtimes, causing some tests to possibly fail. This outage is scheduled for about 3 hours maximum, between 7:00pm PDT - 10:00pm PDT on Thursday, August 8, 2019. Things are expected to be back to normal once the deploy has finished. We apologize for the inconvenience.
2020-November-19 Resolved Service Incident
Incident
Report for Sauce Labs US East Data Center
Postmortem
Dates:
Thursday, November 19th 10:26 - 15:03 PST
What happened:
Customers weren't able to reach REST API endpoints that satisfied certain conditions. Those requests were mistakenly directed to a service that wasn't able to handle them.
Why it happened:
We merged a change that contained erroneous regular expressions and broke the main API router.
How we fixed it:
The breaking change was rolled back and we merged a fixed version at a later point.
What we are doing to prevent it from happening again:
We’re introducing thorough post-deploy tests that will cover the API routing.
Resolved
We detected errors on our REST API, Sauce Connect and UI for users with a sso prefix on their username. We took remedial action which resolved the issue. All services are fully operational.