2020-October-09 Service Incident

Incident Report for [Archive] Sauce Labs US East Data Center

Postmortem

Friday, October 9th between 8:08 AM and 9:00 AM EDT

Customers using our US-EAST data center were unable to start Headless tests on Sauce Labs.

Our GKE cluster’s control plane was unavailable during the time of the incident and it was unable to schedule new jobs.

The cluster underwent self-repair and its control plane became available again.

Posted Oct 20, 2020 - 06:01 EDT

Resolved

This incident has been resolved.

Posted Oct 09, 2020 - 09:07 EDT

Monitoring

Headless tests are starting and service is returning to normal. We will continue to monitor the situation.

Posted Oct 09, 2020 - 08:42 EDT

Update

We are continuing to investigate this issue.

Posted Oct 09, 2020 - 08:35 EDT

Investigating

Headless tests are not starting. We are investigating.

Posted Oct 09, 2020 - 08:32 EDT