Dear Headless User, due an unplanned deploy, testing on Headless may be affected with intermittent downtimes, causing some tests to possibly fail. This outage is scheduled for about 3 hours maximum, between 7:00pm PDT - 10:00pm PDT on Thursday, August 8, 2019. Things are expected to be back to normal once the deploy has finished. We apologize for the inconvenience.
2020-November-25 Service Incident
Incident
Report for Sauce Labs US East Data Center
Postmortem
Dates:
Wednesday, November 25th 05:50 - 08:00 EST
What happened:
Customers were unable to reach REST API endpoints and access the application UI.
Why it happened:
All requests were mistakenly marked as blocked by our Web Application Firewall (WAF).
How we fixed it:
We disabled and then redeployed our Web Application Firewall configuration.
What we are doing to prevent it from happening again:
We’re introducing automated monitoring and alerting for WAF. Additional alerting and monitoring has also been put in place to alert immediately if and when all requests receive a 406 in the future.
Resolved
This incident has been resolved.
Monitoring
We have taken remedial action and our service is recovering. We are monitoring.
Investigating
We are experiencing a service incident. The UI is unavailable and returns an HTTP 406 error. Our REST API is also affected. Tests are running fine. We are investigating.
This incident affected: Sauce Connect, REST API, and Sauce UI.