Dear Headless User, due an unplanned deploy, testing on Headless may be affected with intermittent downtimes, causing some tests to possibly fail. This outage is scheduled for about 3 hours maximum, between 7:00pm PDT - 10:00pm PDT on Thursday, August 8, 2019. Things are expected to be back to normal once the deploy has finished. We apologize for the inconvenience.
2020-June-29 Service Incident
Incident Report for Sauce Labs US East Data Center
Resolved
All our Headless services have recovered successfully. All services are now fully operational
Posted Jun 29, 2020 - 14:27 EDT
Update
All Headless services including Headless UI, Headless REST API and Headless Sauce Connect tunnels continue to be affected.

The services are impacted by an incident that our Headless infrastructure provider is currently experiencing: https://status.cloud.google.com/incident/cloud-networking/20005
Posted Jun 29, 2020 - 13:21 EDT
Update
Headless Testing UI, REST API and Sauce Connect tunnels are also affected. We continue investigating.
Posted Jun 29, 2020 - 12:11 EDT
Investigating
Automated Headless tests are not starting. We are investigating.
Posted Jun 29, 2020 - 11:41 EDT
This incident affected: Headless Testing, Sauce Connect, REST API, and Sauce UI.