Dear Headless User, due an unplanned deploy, testing on Headless may be affected with intermittent downtimes, causing some tests to possibly fail. This outage is scheduled for about 3 hours maximum, between 7:00pm PDT - 10:00pm PDT on Thursday, August 8, 2019. Things are expected to be back to normal once the deploy has finished. We apologize for the inconvenience.
2020-June-29 Service Incident
Incident Report for Sauce Labs US East Data Center


Monday, June 29, 11:05 - 13:55 EDT

What happened:

Our US East data center was unavailable for automated testing and REST API calls. 

Why it happened:

Our public cloud provider experienced a zone outage that impacted one of the services responsible for state persistence.

How we fixed it:

We removed the dependency on the unavailable resource.

What we are doing to prevent it from happening again:

We are moving to a new high availability service that includes fault tolerance for components and services responsible for state persistence.

Posted Jul 24, 2020 - 04:45 EDT

All our Headless services have recovered successfully. All services are now fully operational
Posted Jun 29, 2020 - 14:27 EDT
All Headless services including Headless UI, Headless REST API and Headless Sauce Connect tunnels continue to be affected.

The services are impacted by an incident that our Headless infrastructure provider is currently experiencing:
Posted Jun 29, 2020 - 13:21 EDT
Headless Testing UI, REST API and Sauce Connect tunnels are also affected. We continue investigating.
Posted Jun 29, 2020 - 12:11 EDT
Automated Headless tests are not starting. We are investigating.
Posted Jun 29, 2020 - 11:41 EDT
This incident affected: Headless Testing, Sauce Connect, REST API, and Sauce UI.