Tuesday, January 19, 2021 09:40 - 10:35 EST
The dashboard for Sauce Labs Headless datacenter was non-operational for approximately 55 minutes starting at 9:40 am EST. Only requests from web browsers were affected. Requests sent by clients to the Sauce REST API were not affected.
Why it happened:
A SSL certificate which had not expired was revoked.
The revoked certificate was replaced with the new one.
We started to use a certificate management controller for API gateway in Headless. It will ensure certificates are valid and up to date and in case of any problem it will allow us to issue new certificates without undue delay.